FAQs | WOTIO

Q: Can both the Bulk Email Invite and the Link Generator used together? Will the invite link be the same if I did both?

The invite link will NOT be the same for a customer when using each of these tools. The Bulk Invite tool and the Link Generator tools are not intended to be used simultaneously, however they can be used sequentially. For example, you could use the Bulk Invite first to send out invites to your customers. Then, a week later, you might want to generate links for your customers and send out invites through your own email platform. This would work fine, however there is one caveat: the reason they can't be used simultaneously is that when you generate the links for the second batch with the link generator tool, the activation links from the first email batch become invalid, as Shopify will generate NEW links for those customers when you use our link generator tool. So any customer that clicks the link on your first bulk invite will get an error message, so make sure you wait a sufficient amount of time between sending out batches of activation emails if you decide to start with our bulk invite tool and move to generating links for your own email platform.

Q: Our invite emails are landing in the bulk/junk/spam folder for our customers. Why is this happening and what can we do?

The account invite is a Shopify platform email so it’s just like other Shopify transactional emails for your store. The Shopify platform deploys the account invite emails to your customer when you use our app. Because the email is actually deployed by Shopify, the ISPs see the emails coming from a Shopify server, which in general sends a lot of emails to lots of customers for lots of stores, which could trigger some spam filter mechanisms at certain ISP. The ISPs look for email origination, email content, valid 'from' addresses, and more to determine whether an email is SPAM or not. To ensure your emails make it to your customer's inbox, it's important your follow Shopifys guidelines for setting up email with your store here, including SPF records and DKIM: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email

Q: How do I know my customer received an invite from the WOTIO app?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] On the Dashboard, you'll see a section labeled 'Last 10 Customer Invites Sent', which will show the name of the customer and the date the invite was sent out. You can also check your accounts for customers that have purchased or been added recently and take note of their account status, which should indicate 'Account invite sent'. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Do I have to customize my account invite email to use the app?

No, you can use the default email that Shopify provides. However, we recommend taking some time to update the language used in the email to reflect your own brand voice, and include some reasons as to why a customer should activate their account.

Q: I have a bunch of old customers that I want to invite to my Shopify store. How do I do that?

There are a few ways to approach this. If your customers are already imported to Shopify, then you can use the bulk invite tool to send an invite to your past customers. If your customers are not yet imported to Shopify (for example, you are in the process of migrating to Shopify from another platform), you should refer to our migration guide to help ensure the best experience for your customers.