FAQs – WOTIO

Q: How do I know my customer received an invite from the WOTIO app?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] On the Dashboard, you'll see a section labeled 'Last 10 Customer Invites Sent', which will show the name of the customer and the date the invite was sent out. You can also check your accounts for customers that have purchased or been added recently and take note of their account status, which should indicate 'Account invite sent'. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Do I have to customize my account invite email to use the app?

No, you can use the default email that Shopify provides. However, we recommend taking some time to update the language used in the email to reflect your own brand voice, and include some reasons as to why a customer should activate their account.

Q: I have a bunch of old customers that I want to invite to my Shopify store. How do I do that?

There are a few ways to approach this. If your customers are already imported to Shopify, then you can use the bulk invite tool to send an invite to your past customers. If your customers are not yet imported to Shopify (for example, you are in the process of migrating to Shopify from another platform), you should refer to our migration guide to help ensure the best experience for your customers.

Q: How do I change the timing delay for sending invites?

If you need to change the timing for your invites, first click the 'disable' button on the dashboard. This will pause any invites that were scheduled to be sent for your store. Then, enter the appropriate timing into the text field. Once you are finished configuring the timing, click the enable button again to unpause your invites. Please note: Any invites for customers that were already in queue will not reflect the changes to timing you just made. Only those customers added to the queue after you made your change will reflect the timing adjustment.

Q: Can WOTIO send invites sooner than 1 day?

Yes. If you choose to upgrade to the Advanced Plan, then you will have the option of setting the timing for the invitation to send 'immediately' (generally within a few minutes), within X hours, or within X days.

Q: How do I set the timing of the invites to send 'immediately' after a customer's record is created in Shopify or has an email address added?

Simply enter a zero (0) into the text field before you enable automatic invites on the dashboard tab. This will tell the WOTIO app that you want the invite to go out ASAP for your customers. Depending upon system load, the invites generally begin deploying within a few minutes.