FAQs – WOTIO

Q: Can I try out the Advanced Plan on a trial basis?

Yes! Just contact us if you would like to try out the Advanced Plan features for 7 days. Our 7-day free trial is restricted to established, currently operating or soon-to-launch stores on Shopify. We will review your website before granting trial access. Here are the steps to take to apply for the 7-day free trial. 1. First, install the app! Visit the WOTIO app page and install the app here . 2. Once the app is installed, choose the free Starter Plan option. 3. Use the contact form here to send us an email to let us know you would like to access the free trial for the advanced plan. We will review your site in 1-2 business days and contact you with information regarding the trial status.

Q: Our invite emails are landing in the bulk/junk/spam folder for our customers. Why is this happening and what can we do?

The account invite is a Shopify platform email so it’s just like other Shopify transactional emails for your store. The Shopify platform deploys the account invite emails to your customer when you use our app. Because the email is actually deployed by Shopify, the ISPs see the emails coming from a Shopify server, which in general sends a lot of emails to lots of customers for lots of stores, which could trigger some spam filter mechanisms at certain ISP. The ISPs look for email origination, email content, valid 'from' addresses, and more to determine whether an email is SPAM or not. To ensure your emails make it to your customer's inbox, it's important your follow Shopifys guidelines for setting up email with your store here, including SPF records and DKIM: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email

Q: How do I know my customer received an invite from the WOTIO app?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" overlay_color="" video_preview_image="" border_size="" border_color="" border_style="solid" padding_top="" padding_bottom="" padding_left="" padding_right=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" border_position="all" spacing="yes" background_image="" background_repeat="no-repeat" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="small-visibility,medium-visibility,large-visibility" center_content="no" last="no" min_height="" hover_type="none" link=""][fusion_text] On the Dashboard, you'll see a section labeled 'Last 10 Customer Invites Sent', which will show the name of the customer and the date the invite was sent out. You can also check your accounts for customers that have purchased or been added recently and take note of their account status, which should indicate 'Account invite sent'. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Do I have to customize my account invite email to use the app?

No, you can use the default email that Shopify provides. However, we recommend taking some time to update the language used in the email to reflect your own brand voice, and include some reasons as to why a customer should activate their account.

Q: I have a bunch of old customers that I want to invite to my Shopify store. How do I do that?

There are a few ways to approach this. If your customers are already imported to Shopify, then you can use the bulk invite tool to send an invite to your past customers. If your customers are not yet imported to Shopify (for example, you are in the process of migrating to Shopify from another platform), you should refer to our migration guide to help ensure the best experience for your customers.

Q: How do I change the timing delay for sending invites?

If you need to change the timing for your invites, first click the 'disable' button on the dashboard. This will pause any invites that were scheduled to be sent for your store. Then, enter the appropriate timing into the text field. Once you are finished configuring the timing, click the enable button again to unpause your invites. Please note: Any invites for customers that were already in queue will not reflect the changes to timing you just made. Only those customers added to the queue after you made your change will reflect the timing adjustment.