The Customer Support Agent will provide professional, timely, and accurate responses to our customer’s queries via email, ensuring that they are treated respectfully and with due diligence related to their questions about our Shopify applications or services.
Duties AND Responsibilities:
Deliver excellent, polite customer service to our customers.
Continuously improve efficiency and effectiveness, and achieve first contact resolution for most issues where possible.
Provide instruction to customers on how to use our Shopify apps.
Capture and relay customer issues or reported application bugs to the development team.
Research and solve customer issues.
Provide information to customers on current service offerings.
Complete short-term assignments.
Other duties as assigned.
Expert fluency in written English.
1-3 years equivalent experience.
Ability to work with both professional staff and software development staff.
Familiarity with and/or willingness to adopt new technologies.
Ability to transition easily from one activity to another.
Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure.
Excellent organizational skills and the ability to pay close attention to detail.
Job Type: Part-time
Monday through Friday (8AM – 5PM ET)
Location: Remote (Worldwide)